FAQ

We provide a full suite of logistics solutions tailored to businesses and traders of all sizes. Our services include air cargo transport, customs clearance, warehousing and inventory management, pick-and-pack services, last-mile delivery, and supply chain planning. We also specialise in handling sensitive goods, such as pharmaceuticals, cold storage cargo, and hazardous materials, ensuring they reach their destination safely and on time.

Shipping with us is simple. You contact our team for a quote, share your cargo details, and we arrange the air freight, customs documentation, and clearance on your behalf. Once your goods land in Uganda, we can provide warehousing and last-mile delivery directly to your store or warehouse. Our real-time tracking system ensures you know where your shipment is every step of the way.

Yes, we handle customs clearance and documentation as part of our freight forwarding solutions. Our experts work closely with customs authorities to ensure your goods clear quickly, avoiding unnecessary delays and penalties. Whether importing from China or exporting from Uganda, we manage all the paperwork, duties, and compliance requirements for you.

Absolutely. We provide 100+ secure warehouses across different locations, offering short-term and long-term storage. Our warehousing services include inventory management, pick and pack, reverse logistics, and returns processing. We also have temperature-controlled units for perishable or sensitive products such as food, pharmaceuticals, and cosmetics.

Last-mile delivery is the final stage of the shipping process, where goods are transported from the warehouse or hub to the customer’s location. We specialise in fast and reliable last-mile delivery across Uganda, with options for express shipping, real-time tracking, and returns management. This makes us a trusted logistics partner for online shops, distributors, and retail chains.

Yes. We know that some goods require special care and handling. That’s why we provide cold chain logistics for refrigerated products, hazardous material handling, and pharmaceutical logistics. With advanced storage facilities and professional handling, we ensure your goods remain safe, compliant, and in perfect condition from origin to destination.

Yes, we provide secure and reliable money remittance services between China and Uganda. You can use Everpay Group to send funds to family, friends, or pay for goods and services. Our process is fast, affordable, and transparent, with competitive exchange rates and low transfer fees.

Many traders face challenges when paying suppliers in China due to bank restrictions and high fees. With Everpay Group, you can easily transfer money to your suppliers in China. Our remittance service ensures your payments are made safely and quickly, helping you maintain smooth business operations without unnecessary delays.

Transfers are designed to be fast and efficient. In most cases, your money will arrive within 24 to 48 hours, depending on the method used and verification requirements. We provide real-time updates so you can track your transaction progress and know when the recipient has received the funds.